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November 26, 2018 11:00 PM

America's Essential Hospitals gives providers new tips to discuss costs

Maria Castellucci
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    America's Essential Hospitals on Tuesday unveiled an online library where providers can access tools to discuss cost of care challenges for patients.

    The website is intended to help providers have informative and helpful conversations with patients about costs. Clinicians traditionally haven't been part of those discussions, but they are increasingly being asked to address pricing issues as patients' out-of-pocket costs rise.

    A 2017 survey of 2,062 adults found about 70% reported they wanted to talk to their physician about prices before undergoing tests or procedures, but only 28% said their doctor or another staff member brought it up.

    "Patients want to have these conversations and providers want to have these conversations, but neither party knows how to start the conversation," said Deborah Roseman, principal project specialist at America's Essential Hospitals.

    The online repository was funded through a grant from the Robert Wood Johnson Foundation as part of its Cost Conversation project. To create the tools and resources on the site, the not-for-profit distributed $1.4 million in grant funds to eight organizations to research the best messages and workflows that would support cost of care conversations.

    The tools on the site range from a pocket card clinicians can use to screen patients for cost burden to a workflow chart that outlines steps providers can take to address cost concerns.

    Roseman said the repository will likely make it easier for clinicians to address the issue faster because they have tools readily available. Clinicians often complain they don't have enough time with patients.

    "Having these tools available will actually save time as opposed to stumbling over the conversations and losing time," Roseman said.

    The repository will be updated as more tools are developed.

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