Presbyterian Healthcare Services, based in Albuquerque, offers some services in Spanish, but doesn't have programs or initiatives specifically for the Latino population, according to a spokeswoman.
Houston-based Memorial Hermann also doesn't provide programs targeted at Latinos. Instead, the health system implements programs focused on patients' insurance status or disease, said Carol Paret, senior vice president and chief community health officer. “Houston is certainly a multi-ethnic community, so we find that there are more important kinds of breaks in populations rather than just ethnicity,” she said. “Houston has a huge uninsured population, so we deal with that population.”
Memorial Hermann tries to enroll the uninsured and Medicaid populations who are high users of the emergency room in medical homes. The system also hires patient navigators who are bilingual. The goal is to set patients up in a model that will work best for them. “We do this at the individual patient level,” Paret said. “What do you need and what will work for you?”
Albuquerque-based Lovelace Health System and Oakland, Calif.-based Kaiser Permanente have both made more targeted approaches to care for the Latino population. About 38% of Lovelace's patient population is Latino, according to Dr. John Cruickshank, CEO of the system's medical group. Because of that percentage, “We really need to pay a lot of attention to meeting the needs of that group culturally.”
Lovelace, which operates five hospitals in New Mexico, opened a clinic early last year in a predominantly Latino neighborhood in Albuquerque because there were limited healthcare options there. Lovelace also hired a bilingual Latino physician to work there.