AUSTIN, Texas—More than 400 innovators gathered last week at the 2018 Healthcare Transformation Summit sponsored by Modern Healthcare and the Austin Healthcare Council.
Healthcare leaders, suppliers, payers and venture capitalists were on hand to discuss industry changes and how leaders can drive and implement transformation in their organizations.
Here are 10 insights from the 2018 Healthcare Transformation Summit:
1. "Every moment we're encountering a patient is an opportunity to transform and rethink what we do." —Eugene Woods, CEO of Atrium Health
2. "Providers need to challenge vendors to put their money where their mouth is. It's not just about sales." —Sue MacInnes, chief market solutions officer at Medline Industries
3. "People who are investing their dollars want a better ROI, and I think the secret to that is better collaboration. It's going to take more than ideas—it's going to take collaboration, and it's going to take people at the top who care about people at the bottom." —Tina Postel, executive director of Loaves and Fishes
4. "I worry about the fact that we're trying to get AI to tell us where to find the answers, but as humans, I think we know where to look first." —Ruth Krystopolski, senior vice president of population health at Atrium Health
5. "AI, like every other technology, is going to improve our lives. It's going to augment our ability to do our jobs. The human is going to be in the loop of pretty much everything AI does." —Paul Bleicher, CEO of Optum Labs
6. "Make sure whatever (AI) tools you're developing using these platforms fundamentally solves the underlying problem of the patient journey. All this back-end algorithmic work about imaging is great, but it doesn't solve the fundamental problem that (for instance) diabetics aren't accessing the opthalmologic part of the system." —William Paiva, executive director of the Center for Health Systems Innovation at Oklahoma State University
7. "The ACA did exactly the job we asked it to do: It gave a lot more people access appropriately to a fragmented, expensive, and occasionally unsafe healthcare delivery system and then hoped the healthcare delivery system would transform." —Dr. Stephen Klasko, president and CEO of Thomas Jefferson University and Jefferson Health
8. "Figure out through data and insights how you can serve your customers quickly, from anywhere to anywhere, connecting with your patients not through sickness but continuously—these are important transition points for healthcare." —Venkat Bhamidipati, executive vice president and chief financial officer at Providence St. Joseph Health
9. "For us to transform healthcare means we have to transform our leaders." —Karen Springer, president of healthcare operations at Ascension
10. "As a leader, I would encourage you to remember how effective and important it is for you to be a coach, an encourager, and a cheerleader—especially at a time where change is what we need." —Craig Cordola, president and CEO of Ascension Texas