When Susan Schmitz took her blood pressure at home one day this year, she was alarmed by the high reading.
She called her local doctor's office, OSF Medical Group–Guilford Square in Rockford, Ill., to see if she could be examined that day.
The doctor had a jam-packed schedule, but Tina Pumilia, a registered nurse, was available.
Pumilia "was able to see me straightaway, and I wasn't rushed at all," Schmitz said, noting that her blood pressure went down during the exam. "She put me at ease. It made a huge difference."
Schmitz's experience is part of a team-based model of care that has been in place since 2015 across 40 of OSF Medical Group's Illinois clinics. Dubbed the Care Transformation initiative, it involves a multidisciplinary team of clinicians who divide the work in order to see more patients, better treat complex conditions and provide more preventive services.
"We recognized the need to improve upon and redefine our care models so we can really show the results of population health in our ambulatory space," said Dr. Jeffry Tillery, CEO of OSF Medical Group, which includes more than 650 primary-care doctors.