The healthcare industry is a very competitive environment with each hospital trying to market itself on the high quality of care, safety, and patient satisfaction. Staff, including doctors, nurses, and administrative personnel all have a direct impact. Satisfied employees have greater longevity at the hospital network reducing costs, contribute to the bottom-line when asked to achieve a common goal, and engage in a more positive manner with patients improving patient satisfaction scores.
However, creating and maintaining a satisfying work environment can be a challenge as hospital employees are asked to do more with less every day. By completing Leadership and/or Employee Rounds, hospitals can track and monitor employee satisfaction and develop insight into areas that are causing dissatisfaction. The data obtained from rounds is critical to developing new training programs, ensuring team members have the appropriate support, developing communication standards, and acknowledging outstanding team performance.
Download the Sentact eBook on Improving Patient Satisfaction through Employee Rounding to learn:
How rounding improves communication to team members
How rounding ensures your team is engaged with patients, families, and other team members
How rounding helps foster process improvement with your team