Using physicians more efficiently would help resolve the looming doctor shortage and give them more time to work on the thing they care about most – direct patient care. It also could help reverse the physician burnout epidemic that is now plaguing healthcare systems and physician practices across the country.
Automating the menial administrative tasks that have overwhelmed physicians and their staff could help achieve all those goals.
A number of firms are jumping into the space, claiming to have solutions.
• PhoneTree automatically generates patient reminder phone calls, texts and emails that reduce appointment no-shows, communication duties that have tied up staff members for hours;
• Healthfinch's software filters prescription refill requests as they are generated. It routes routine orders to a nurse or pharmacy technician and only passes along to a physician those that require special attention; and
• Nuance Communications' dictation software saves doctors time by transcribing and feeding their spoken notes directly into the patient's electronic health record (EHR).