Five Tips: Choosing a Contact Center for Your Health Care Organization

As providers navigate mergers and acquisitions, ever-changing requirements and coordinated care networks, they face increasing pressure to deliver high-quality patient service — and do it efficiently. This white paper explores key health care trends and shows how contact centers can help providers deepen patient engagement and satisfaction without putting stress on their already-limited staff resources. It presents five key tips organizations can use to get beyond a fragmented approach and identify the contact center model that best meets their needs to give them a competitive advantage.