Staffing giant Randstad has launched a new service that addresses hospitals' growing need to have nonclinical employees dealing with patient registration, admissions, medical scheduling and bill collections.
The service will recruit for positions such as medical schedulers, medical officer clerks, admissions specialists and accounts payable clerks.
Randstad declined to disclose the financial terms of the new service.
Linda Perneau, COO of Randstad's commercial staffing business, said new value-based reimbursement models call for new administrative services. She said integrated delivery systems require administrative professionals involved in data entry and patient satisfaction.
Perneau expects this nonclinical service of Randstad to grow as healthcare continues to add more jobs. In the first six months of 2016, the sector added 234,600 jobs, according to the Bureau of Labor Statistics.
About 42% of the healthcare workforce accounts for nonclinical, community and social services positions, according to a November 2014 report from the College for America at Southern New Hampshire University.
Melissa Goldberg, co-author of the report and a senior workforce strategist at the College for America, said nonclinical staff is increasingly involved in the day-to-day operations of a hospital. These employees will likely know more about particular specialties and processes at the hospital in order to improve the patient's experience. “Now they are asked to make judgment calls,” she added.