Culture change was high on the priority list for Dr. Robert Grossman when he became CEO of NYU Langone Medical Center in 2007. As chairman of the department of radiology the previous six years, he saw firsthand how teams worked in silos that fostered competition rather than collaboration. Communication about quality data was not transparent across the New York City organization.
To get everyone focused on the same goals, Grossman began by updating the information technology infrastructure to allow for the creation of a comprehensive dashboard containing more than 500 quality metrics. With a few clicks of a mouse, employees can access a database that shows how well a department or individual clinician is performing on factors such as how long patients wait in the emergency department, how frequently they are readmitted after being sent home and where hospital-acquired infections are most prevalent.