For some hospital CEOs, one of the most difficult parts of the job might be understanding what employees need to be satisfied in their work. Memorial Healthcare System CEO Frank Sacco knows firsthand what the daily grind is like in, say, housekeeping or security, though. He used to work there.
Sacco started at Memorial Regional Hospital as director of housekeeping in 1974 and worked his way up to the top job at the system of six hospitals near Fort Lauderdale, Fla. But Sacco doesn't rely on his decades-old experience in the trenches. He and other top managers meet with as many employees as possible to make sure all tiers of management know what everyone's challenges are.
Memorial is No. 2 in the large providers category in the Best Places to Work for 2015. It's No. 7 among all providers and No. 15 overall.
For years, Sacco has joined top administrators in “making rounds,” checking in with staff, asking, 'What do we need to do to help you?' ” said Sacco, who is set to retire in February. “We're all in this together—it's not us versus them.”
Sacco said he's learned in those talks that employees' ultimate satisfaction stems from treating patients well. Empowering them to do that gives workers a sense of accomplishment that beats other perks. “That's why people get into healthcare, to focus on the patient, to be a caregiver,” Sacco said.