Lyn Ketelsen has been named HCA's first chief patient experience officer.
Ketelsen, who has a background in nursing, will join the Nashville-based for-profit hospital giant on Feb. 23 after working for 12 years at the Studer Group, a healthcare consultancy that specializes in patient experience improvement.
After starting as a staff nurse, Ketelsen worked her way up to become a nurse manager at Davenport, Iowa-based Genesis Health System, where she also served as an internal consultant on customer service strategy. During her time as a clinician, she gained experience in pediatrics and neonatal intensive care.
Charles “Chuck” Stark has been named CEO of Brookwood Medical Center, Birmingham, Ala.
Stark, 53, succeeds Garry Gause, who served as Brookwood's CEO for more than 10 years before being promoted to southern region CEO for Dallas-based Tenet Healthcare Corp., Brookwood's parent company.
He joins Brookwood as Tenet and Baptist Health System work to complete a joint venture agreement that would combine Brookwood and Baptist's four hospitals in an expanded healthcare network serving central Alabama.
Stark most recently was CEO of Columbus (Ga.) Regional Health. Previously, he was CEO of Firelands Regional Health System, Sandusky, Ohio.