The report by the federal regulator indicates that much of this trouble could be avoided. About half of consumers who only carry medical debt have no other signs of being under financial distress. But complaints to the CFPB indicate that consumers are routinely baffled by medical bills. Unwieldy insurance and hospital statements leave them uncertain as to how much money they owe, the deadline for payment, and which organization should be paid.
The confusion tends to generate disputes from consumers about the unpaid debts. This has prompted the CFPB to also announce Thursday that it will require major consumer reporting agencies to provide regular reports on how they investigate and respond to disputed charges.
The unpaid medical bills have negative repercussions for credit scores, which help determine how much money people can borrow and the interest rates for mortgages and auto loans.
An unpaid bill of at least $100 could lower an otherwise sterling credit score of 780 by over 100 points, the Fair Isaac Corp. told the CFPB based on a previous model it used to calculate creditworthiness.
The firm updated its credit score model in August, putting less weight on unpaid medical bills when predicting the likelihood of repayment. Consumers with only medical expenses in collection would see their credit score increase by a median of 25 points once the new model is fully implemented.
The updated model was announced after a separate CFPB report in May on the impact medical debt had on credit scores.
The latest CFPB analysis overlaps with a separate study released in July by the Urban Institute, a Washington, D.C.-based think tank.
The Urban Institute study found that the share of Americans with debt in collections has remained relatively constant, despite the country as a whole whittling down the size of its credit card and other debts since the Great Recession ended in the middle of 2009. That points to a sizeable share of Americans who are not only struggling to understand medical bills but also have no choice but to take on debts they have little chance of repaying.
The Urban Institute found that 35.1% of people with credit records had been reported to collections for debt that averaged $5,178, based on September 2013 records.