Healthcare is a service industry. As in every service industry, whether organizations succeed or fail depends almost entirely on the quality and performance of its staff.
In healthcare, that includes everyone from the administrators in the C-suite to the doctors, nurses, home health aides, coders and insurance claims processors that do the hands-on work of helping sick people get well.
The only way to maintain high-quality service in healthcare is to create a workplace environment where employees are trusted and valued, where communications is constant and clear, and morale is high. That's a tall order in an industry that is rapidly changing and under intense financial pressure.
Yet some organizations manage year after year to make it onto Modern Healthcare's 100 Best Places to Work list. This year, there are only 30 first-time winners. Fully 56 of the healthcare establishments on the list have been there three or more times in the seven years Modern Healthcare has run the program.