Webinar: Untangling Interoperability Challenges: Key Strategies for More Efficient Care Transitions

Webinar Slides

About the Webinar

For payers and providers, manual workflow processes around transitions of care are often time intensive, costly and leave gaps in care. The key to improving care coordination efforts for defined high-risk populations is developing an interoperability strategy that addresses key business drivers and workflow challenges around people and processes that impact transitions of care. Then, determining the right technologies to connect care teams with the right information at the right time that can improve the way healthcare is delivered.

By attending this webinar, you will learn:

• How strategic interoperability capabilities can solve key workflow challenges;
• How rules-based alerting supports population management; and
• How defining optimal transitions of care can reduce costs.

Paula Hedlund

Chief Innovation Officer

Upper Peninsula Health Plan

Ms. Hedlund, Chief Innovation Officer at Upper Peninsula Health Plan, has also worked with Upper Peninsula Health Care Network, which is a collaboration between Upper Peninsula hospitals and providers to facilitate access to high quality healthcare at a reasonable cost. Hedlund has been with the organizations since their inception in 1998 and was responsible for implementing the IT infrastructure for health plan operations, claims processing, and in-house Third Party Administrator capabilities. She currently directs and oversees all IT operations for both UPHP and UPHCN.

Brian Higdon

V.P. Client Services

ICA – Interoperability Experts

Brian Higdon is Vice President of Client Services, for ICA, responsible for the implementation and support of the ICA solution across the country. His area of expertise is client services and implementation strategies, with a proven history of client satisfaction. Mr. Higdon has more than 22 years of experience in both military and civilian sectors, with strong leadership skills. He most recently ran Client and Member Services for Affinion Group, a $1.5B international marketing company where his teams developed and delivered client solutions for 4,500 institutions and more than 30 million customers.

Modern Healthcare