Lerner said her office has been able to block disciplinary actions against several VA employees who reported wrongdoing, including one who reported a possible crime at a VA facility in New York.
The counsel's office also reversed a suspension for a VA employee in Hawaii who reported seeing an elderly patient being improperly restrained in a wheelchair. The whistle-blower was granted full back pay and an unspecified monetary award and the official who retaliated against the worker was suspended, Lerner said.
James Tuchschmidt, a top official at the Veterans Health Administration, the VA's healthcare arm, said he was sorry that VA employees have suffered retaliation after making complaints.
"I apologize to everyone whose voice has been stifled," he said after nearly three hours of testimony by other hearing witnesses about VA actions to limit criticism and strike back against whistle-blowers.
"That's not what I stand for," Tuchschmidt added. "I'm very disillusioned and sickened by all of this."
The VA said earlier Tuesday it was restructuring its Office of Medical Inspector following a scathing report by Lerner's agency last month.
Acting VA Secretary Sloan Gibson said the department would appoint an interim director of the medical inspector's office from outside the current office and was suspending the office's hotline immediately. All complaints would be referred to the VA's Office of Inspector General.
The head of the medical inspector's office retired June 30 following a report by the Office of Special Counsel saying that his office played down whistle-blower complaints pointing to "a troubling pattern of deficient patient care" at VA facilities.
"Intimidation or retaliation — not just against whistle-blowers, but against any employee who raises a hand to identify a problem, make a suggestion or report what may be a violation in law, policy or our core values — is absolutely unacceptable," Gibson said in a statement. "I will not tolerate it in our organization."
Meanwhile, a doctor at the Phoenix veterans hospital says she was harassed and humiliated after complaining about problems at the hospital, where dozens of veterans died while on waiting lists for appointments.
Dr. Katherine Mitchell said the hospital's emergency room was severely understaffed and could not keep up with "the dangerous flood of patients" there. Mitchell, a former co-director of the Phoenix VA hospital's ER, told the House committee that strokes, heart attacks, internal head bleeding and other serious medical problems were missed by staffers "overwhelmed by the glut of patients."
Her complaints about staffing problems were ignored, Mitchell said, and she was transferred, suspended and reprimanded.
Mitchell, a 16-year veteran at the Phoenix VA, now directs a program for Iraq and Afghanistan veterans at the hospital. She said problems she pointed out to supervisors put patients' lives at risk.
"It is a bitter irony that our VA cannot guarantee high-quality healthcare in the middle of cosmopolitan Phoenix" to veterans who survived wars in Iraq, Afghanistan, Vietnam and Korea, she said.
Scott Davis, a program specialist at the VA's Health Eligibility Center in Atlanta, said he was placed on involuntary leave after reporting that officials were "wasting millions of dollars" on a direct mail marketing campaign to promote the healthcare overhaul signed by President Barack Obama. Davis also reported the possible purging and deletion of at least 10,000 veterans' health records at the Atlanta center. More records and documents could be deleted or manipulated to mask a major backlog and mismanagement, Davis said. Those records would be hard to identify because of computer-system integrity issues, he said.
Rep. Jeff Miller, R-Fla., chairman of the House veterans panel, praised Mitchell and other whistle-blowers for coming forward, despite threats of retaliation that included involuntary transfers and suspensions.
"Unlike their supervisors, these whistle-blowers have put the interests of veterans before their own," Miller said. "They understand that metrics and measurements mean nothing without personal responsibility."
Rather than push whistle-blowers out, "It is time that VA embraces their integrity and recommits itself to accomplishing the promise of providing high quality healthcare to veterans," Miller said.