Malasto named chief patient experience officer at Community Health Network

Indianapolis-based Community Health Network named Tom Malasto as its first chief patient experience officer.

In his new role, effective Dec.16, Malasto is responsible for ensuring patients are able to easily access and navigate the system's services with excellent customer service.

“The patient experience is so central to our mission and success that we decided to create an entirely new role with a laser focus on the patient experience—at all of our facilities and throughout every point of care,” President and CEO Bryan Bills said in a news release.

Malasto, 50, joined the health system in 2006 as CEO of the Indiana Heart Hospital, now called Community Heart and Vascular Hospital. Most recently, he has been serving as “executive champion” of an effort to become a high-performing organization and improve the experiences of patients, employees and physicians.