According to a recent National Ambulatory Medical Care Survey, there are about 1 billion patient office visits in the U.S. annually. This is the number of opportunities medical practice executives have to make a difference in a patient's experience and perspective on healthcare delivery.
Medical practice executives are an integral part of the healthcare framework and are playing an increasingly important role in serving patients—as there is an entire business and structure behind effective care-delivery models. Practices are working to improve their patients' experience and satisfaction with their visits beyond the time spent with the clinician.
In my perspective, the future success of our industry hinges on our ability and willingness to collaborate. Moving forward, collaboration between clinicians and practice executives is paramount for delivering high-quality patient care and improving outcomes.
How can we design patient-care systems that are efficient, equitable, safe, timely and effective? It will be medical group managers—the MGMA-ACMPE's members—alongside clinicians, who will determine and implement processes, tools and procedures necessary to achieve high-quality, cost-effective care and address related evolving payment models. This collaboration will drive success in practices and with patients.