What it does: The company consults with hospitals and physicians on optimizing operations management and offers research and technology services to healthcare organizations.
How it grew to become one of healthcare's hottest: The firm's ability to offer value to its network of members is commensurate with the growing number of complex challenges facing healthcare organizations, says Michael Kirshbaum, the company's chief financial officer. He says the way the company continues to handle those challenges includes research into best practices and working with progressive companies to share new ideas.
To that end, much work is devoted to understanding where the “pain points” of a business are, and leveraging research and technology to address them. Recently, the company has focused on client efforts such as improving billing and collections and working to reduce the length of patient stays. The member-based subscription business has seen annual membership renewal stay at high rates, hovering around 90%, according to the company.