DocuTrac taps O'Shaughnessy to be director of tech support

DocuTrac, which develops electronic health records and practice-management software for the behavioral health industry, has hired Kevin O'Shaughnessy as director of technical support services, effective July 15.

O'Shaughnessy, 55, joins the Hagerstown, Md.-based company with experience in information technology management for organizations such as the Department of Homeland Security and the Transportation Security Administration, as well as companies such as First Potomac Realty Trust and medical malpractice insurance company NCRIC Group. His age was not available.

“We are excited to have Kevin as part of our management team and feel strongly that he will prove a great asset to DocuTrac in bringing our level of technical service to the highest standard,” DocuTrac President Arnie Schuster said in a news release.

“The experience customers have the first time they call for support forms a lasting impression and we want to be sure it is positive,” Scott Van Dermark, DocuTrac director of sales, said in the release. “With our continuing growth in sales, hiring Mr. O'Shaughnessy ensures the ability of our technical team to keep pace with support requests.”

(Story updated Aug. 15 with age and effective date of appointment.)

Follow Rachel Landen on Twitter: @MHrlanden