“We don't have a (cardiac catheterization) lab and we used to transport patients to the closest noncompetitor hospital, which is a 30-minute drive away. Baldrige made us think differently about our processes. We had to say that the best thing for the patient is to go to our closest competitor.”
—Tammy Dye, vice president of clinical services and chief quality officer at Schneck Medical Center, Seymour, Ind., which won a Baldrige National Quality Award in 2011