Last June, MGMA-ACMPE released the results of a questionnaire that ranked members' most pressing practice-management challenges. In this edition of “Practice Makes Perfect,” we'll tackle No. 7 on that list: Collecting from self-pay, high-deductible health plans and/or health savings account patients.
Do you remember a time when you've sifted through a stack of paperwork for answers? Or another when you've asked someone for help while reading through a complicated document but they can't answer your question either? I'm sure you can recall how frustrating that can be. And that's the last thing you want your patients to feel when they interact with the practice or the staff. Providing a clear and thoughtful explanation of your collection policies and having staff trained to handle any questions your patients have can help them feel more satisfied about their visit.