From that Minnesota hospital where he served as director of laboratory services, now the Sanford Worthington (Minn.) Medical Center, Klosterman quickly went on to become a CEO himself.
Klosterman left the Minnesota hospital in 2002 to join then-Sioux Valley Hospitals & Health System, now part of Sanford Health, as an information technology project manager. He holds a master's degree in information technology, in addition to his MBA. Less than a year and a half later, he was named chief executive of Avera Health's Gregory (S.D.) Healthcare Center.
For his achievements, Klosterman is being recognized by Modern Healthcare as one of the Up & Comers of 2012.
Mark Reifsteck, who recruited Klosterman to his current role as head of St. Joseph, part of the Hospital Sisters Health System based in Springfield, Ill., says Klosterman's combination of clinical laboratory experience, knowledge of information technology and his executive-level experience made him a standout candidate for the hospital's top job.
Reifsteck, president of Hospital Sisters' southern Illinois division, says Klosterman has motivated his employees and met tough times with an approachable style. “Mark is a very hands-on,” he says.
Klosterman pledged to shave his head—and raffled off the rights to the clipper—if the hospital reached 100% participation in an employee-satisfaction survey. It did. Funds raised through the raffle went to the Joplin, Mo., hospital destroyed by a May 2011 tornado.