Maureen Bisognano closed out this year's American Hospital Association Leadership Summit by advising administrators to listen to patients better to improve the quality of care.
Bisognano, the president and chief executive officer of the Institute for Healthcare Improvement, was the final speaker at the AHA's annual conference in San Francisco. The participants said this year's event, coming weeks after the Supreme Court's ruling on the Patient Protection and Affordable Care Act, had more energy than past events, as administrators excited about planning for their facilities' futures. Bisognano told her audience that administrators should use better data when making decisions, and that information doesn't just come from academic studies.
“Do we really know what's it like for a patient who's got diabetes or heart disease to manage their own care over the course of the year?” Bisognano said.