National Government Services, a long-time Medicare contractor, won a $111 million contract to expand the services available through a beneficiary help line, according to a company news release.
Indianapolis-based National Government Services, a subsidiary of the insurer WellPoint, was awarded the five-year contract by the CMS to further develop the software system—the Next Generation Desktop—used by Medicare's beneficiary call centers. National Government Services has held the contract since the CMS started using the software in 2001, according to a spokeswoman.
The software is designed to provide quick and accurate information to call-center personnel when beneficiaries have questions about their Medicare benefits. Previous improvements the contractor has implemented in the software include connecting call-center personnel with any data that beneficiaries have entered into the Medicare website, MyMedicare.gov. That change allows call-center personnel contacted by beneficiaries trying to select a Part D drug plan from the Medicare website, for example, to review the information the caller has already entered.