Community building was a recurring theme in Maureen Bisognano's keynote address in Orlando, Fla., as the president and CEO of the Institute for Healthcare Improvement kicked off its 23rd annual national forum on quality improvement in healthcare.
Bisognano: Innovation a community effort
"Innovators almost never work alone," said Bisognano, one of Modern Healthcare's Top 25 Women in Healthcare for 2011. "Watch and learn from everyone here. Make the connections that will sustain you on your journey for the rest of the year."
Bisognano also encouraged attendees to use the new communications and information technologies to continue making those connections and building relationships.
"Today's social networks and instant communication technology have leveled the last barriers to the speed of information spread," Bisognano said. "We can all share with each other, learn from each other and help each other," she added, encouraging audience members to "share your successes and failures widely."
Bisognano said that since starting work at a hospital in 1987, she has been a student of change and has thought a lot about the collective impact of actions.
"At IHI, we used to say, 'You can't change the world one organization at a time.' But if you can bring together a large enough community, a diverse enough community, a creative and generous enough community, you can have impact on a great scale," she said. Bisognano mentioned IHI-connected quality improvement projects in Sweden, Ghana, New Zealand as well as in the U.S.
Former CMS administrator Dr. Donald Berwick, previously the head of IHI, received a standing ovation when introduced by board Chairman A. Blanton Godfrey, dean and professor of the College of Textiles at North Carolina State University.
"I want to publicly thank Don from our entire community for his remarkable work over the past 18 months and welcome him back," Godfrey said.
More than 5,500 people, including more than 700 from 42 foreign countries, are attending this year's forum, according to the IHI.
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