We all want our organizations to be places where people love to come to work. And we all know employees—well-trained, passionate, deeply committed employees—are the key. They generate the kind of positive energy that others “catch” and pass on to their co-workers, who pass it on to others, and so on.
It sounds simple. But many of us struggle with how to create that kind of environment. Here's why: The skills that enable you to do your best work are not those found in the company training manual. The raw skills required to do the job are only building blocks. It's the other nuances—those that help people work effectively with leaders, co-workers, and patients—that make it all come together.