I read with interest Modern Healthcare's special anniversary edition section on “The Future of Healthcare” (July 25). After working in healthcare for over 35 years, it is disappointing that even today, we are failing to solicit or listen to two of the most important voices in healthcare: nurses and patients. As Dr. Peter Pronovost was gracious to acknowledge, quality outcomes happen (or don't) only through effective nursing leadership (and nursing staff) working collaboratively with engaged physicians. In fact, nurses and other caregivers are at the heart of any initiative that affects how patients are cared for. Their voice has never been more important. Improving our country's health outcomes will occur only when our patients are fully engaged in directing their own healthcare. It is overdue for us to bring patients into the conversation about how healthcare should be delivered. Given the value we have found bringing the patient's voice into our quality work, you might consider doing the same.
Carol BradleyChief nursing officerLegacy HealthPortland, Ore.