Re: “Remembering an IT hero,” IT Everything blog, ModernHealthcare.com, May 10: Didn't know Mr. O'Neill, but I admire the work that has come out of his creativity and stamina. Eight years ago at the Radiological Society of North America show, the U.S. Veterans Affairs Department had a technology demonstration that explained the VA's approach to image storing and retrieval and everything around it. I thought it was innovative, thorough and easy to use—when I asked how they had developed their in-house system, they explained that they first looked at how and who made errors. I was instantly sold, not only because U.S. and international standards require that we do risk analysis first, but also because it is the quickest way to a safe, effective (and saleable) product. I was embarrassed that my prejudices about technology from a government agency could be trashed like that but happy to find out that a strong, determined underpinning in great technology from Mr. O'Neill helped to make it happen. That I always believe in.
Tom MarinerCarestream HealthBayport, N.Y.