The April 17 episode of the CBS reality show “Undercover Boss” featured Shelly Sun, the CEO of BrightStar Care, a Gurnee, Ill.-based healthcare staffing and home-care service, working incognito at her company's locations in Arizona, California and Ohio while wearing a black wig over her highlighted brown hair.
Outliers: Boss goes incognito to see 'challenges' via reality TV
Since the show aired after Outlier's deadline and before our publication, we had to rely on a CBS promo clip and a video monologue Sun posted on the BrightStar website to see what the episode was like. The promo shows the “challenges” Sun experienced included being told by a woman “We're not really good workers,” to which Sun replied “What does that mean?”
In her video, Sun tells how rewarding the experience was and how she “saw firsthand how compassionate and committed our caregivers are.”
The rest of the promo showed people crying—as they always do in reality shows. But there was also no yelling, which seems to be a staple of reality shows, as well. That alone almost causes Outliers to tear up
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