Patient-safety leader Maureen Bisognano offered her four tips to healthcare executives on what she would do if she ran their hospitals. Bisognano, president and CEO of the Institute for Healthcare Improvement, gave today's Malcolm T. MacEachern Memorial Lecture during a luncheon at the American College of Healthcare Executives annual Congress on Healthcare Leadership in Chicago.
Bisognano urged the several thousand executives in attendance to: improve safety; engage patients; improve efficiency; and improve their leadership acumen.
A large part of improving their leadership skills is getting executives to see what's possible, she said.
“Many think they have to make a choice between cutting costs or rationing care,” Bisognano said. “What they don't see is that new ways to design care are actually the way forward.”
She offered a number of anecdotes from healthcare organizations across the country that are following that vision to both improve quality and safety and at the same time control or even reduce costs.