Regarding "New report, same wrong conclusions":
Frank Poggio's observation is not as deep and analytical as some of our colleagues'—but it is right on target. The question is not about technology; it is about the model of practice and the alignment of technology to support a high-quality, efficient and outcome-oriented model of practice. We are looking at technology to make the practice, force the practice. The issues around the model of practice for healthcare need to be addressed, and then the wondrous technology that is available will provide the return on investment envisioned. Frank, thank you for helping us move back from the trees to see the forest.
Frank Petrus Senior managing partner Gartner Consulting Atlanta
Senior managing partner