Give Fallon Community Health Plan Privacy Officer Jeannette Frey, 40, a pile of arcane patient-privacy laws to grapple with and you might be surprised by her reaction.
The first thing you'll notice is she isn't intimidated by the jargon, says her boss, Anne Doyle, executive vice president and chief compliance officer for the Worcester, Mass.-based Fallon.
Frey doesn't scratch her head in wonderment over how she'll turn abstract medical privacy laws into procedures and systems Fallon can use to maintain confidentiality on members' health records. Instead, she dives right in with a rare passion for the task.
“She has a wonderful ability to translate complex legal jargon into ‘here's what it means to us, and here's how it will translate in terms of what we do,' ” Doyle says. “She's done a remarkable job of pairing up with the IT people to put those protections in place so our employees don't have to think, ‘Am I sending protected information?' ”