The word “VIP” conjures up many images of red carpets, bouncers and special backdoor passes. To Kimberly Russo, 38, taking care of a VIP patient on a typical day in the nation's capital means getting a high profile patient into the hospital without interference from the media or the public.
Russo, who's been the chief operating officer at George Washington University Hospital in Washington since early 2009, has forged a strong relationship with many individuals and organizations that provide care to government officials on Capitol Hill, including members of Congress and the Senate. Over the past few years, Russo has worked to formalize or streamline GW's relationship with the offices and organizations that refer the so-called “VIP” patients. These elected officials or other VIPs are short on time, but just like anyone else need to schedule a doctor's appointment, need access to X-rays or an ultrasound, or a surgeon.