CPOE is a data-entry function, which should be carried out by medical staffers whose time is less valuable than the physicians’ time. UPS, banks and McDonald’s all rely on technology to make their businesses operate more efficiently, but it is not their CEOs who are entering the data into that technology.
Physicians do not resist electronic health-record technology because it is high-tech—they resist it because the traditional EHR products available to them and the data-entry requirements inherent in those products cause them to lose productivity and operate less efficiently.
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