The Texas Department of Aging and Disability Services said that it will add 35 investigators to speed its response to complaints about nursing homes.
Texas beefs up ranks of nursing home inspectors
The department has 316 investigators who spend all or part of their time inspecting nursing homes, and they respond within 24 hours to 99% of the most serious complaints, known as “priority one” cases, the department said.
With “priority two” complaints, however, investigators were able to respond to only one-third of the cases within the 14 days required by state guidelines, the department said. The department regulated nearly 1,200 nursing homes and investigated more than 16,000 complaints in fiscal year 2009. Fewer than a fifth of those complaints could be substantiated.
The department also is setting up several complaint investigation teams that include nurses, nutritionists, social workers and investigators.
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