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Webinar FAQ

Frequently Asked Questions about Modern Healthcare Webinars

I registered for a Modern Healthcare webinar, but lost/never received my invitation to join. How do I join the webinar?

First, check your spam or junk mail for the confirmation email. If you know the Webinar ID, you can visit, at the event time, enter the Webinar ID and the email address you used to register for the event, and click the "Continue" button. If you don't have the Webinar ID - contact Sally Zimmerman via email or by calling 312.649.5499 to obtain. You can also re-register for the webinar with another email.

I'm having trouble hearing the audio. Who can help me with technical questions?

You can review GoToWebinar's Audio Help and FAQs page.

You can also contact GoToWebinar technical support at 877.582.7011.

I registered, and am trying to login, but am having trouble. What do I do?

First, confirm with your IT department that your network will allow a GoToWebinar plug-in. It's possible the issue is with your network. You can also call GoToWebinar's technical support at 877.582.7011. If you cannot view the live webinar presentation, you can still follow along with the presentation through the audio option. To access the audio option, call the phone number in your GoToWebinar registration confirmation.

Additionally, each registrant will receive a follow-up email after the live webinar with a link to a recording of the webinar.

How can I see a re-broadcast on an older webinar, or get the slides?

Modern Healthcare makes most webinars available on-demand. A recording will be posted 48 hours after the broadcast and found at:

If the slides are made available to registrants, you will receive a link to the slides in an email within 48 hours of the live webinar.

Who do I call for non-technical questions?

Non-technical questions can be directed to Sally Zimmerman at or 312.649.5499.

You can also review GoToWebinar's support page for answers to questions related to their webinar tools.