Two health systems were among five recipients of the 2009 Malcolm Baldrige National Quality Award.
AtlantiCare, Egg Harbor Township, N.J., has been able to increase market share and grow revenue and patient volume while achieving top procedural performance rankings by the CMS, according to a Baldrige news release. In addition the health system has scored high in patient and employee satisfaction.
Heartland Health, St. Joseph, Mo., which has been recognized in the state for “best in value,” implements process improvement techniques such as Six Sigma through its model to reduce waste, costs and errors. The system's performance management program incorporates goals from the organizational to individual level and provides incentives to employees through a rewards system.
The Baldrige Award program is managed by the National Institute of Standards and Technology and named after President Ronald Reagan's secretary of commerce. The award program was initiated by Congress in 1987 to encourage business competitiveness and performance. The annual Baldrige awards are given to winners in the categories of manufacturing, service business, small business, education, healthcare and not-for-profit organizations.