Healthcare practice managers will need to focus on much more than cognitive intelligence if they want to be effective leaders. That was the main message from Annie McKee, founder of the Teleos Leadership Institute in Philadelphia, who was a keynote speaker at the MGMA annual meeting in Denver. McKee is also co-author of the book Becoming a Resonant Leader: Develop Your Emotional Intelligence, Renew Your Relationships, Sustain Your Effectiveness, published last year.
“What makes the difference between average leaders and great leaders? Emotional intelligence,” McKee said. As she explained, emotional intelligence, or “EQ,” has four main traits: self-awareness, self-management, social awareness and relationship management.