“What we're finding is people are elated to have all this information in one place,” said Andrea Kabcenell, a vice president at the IHI.
The map looks at a range of issues, such as fall prevention and clinical nutrition, and breaks down information on the regulations and financial aspects of each. The map's 70 processes make up the majority of hospital services that lead to the best care, Kabcenell said. The quality organization built its tool using research compiled from its two initiatives targeting safety measures, the 100,000 Lives and the 5 Million Lives campaigns, as well as clinical processes studied by Intermountain Healthcare, Salt Lake City, and leadership processes. “We wanted to make sure we had in there all the things that are common” as well as flexibility to include emerging practices, she said.
The institute said it plans to update the map every six months using its funds, and will continue to seek outside funding resources to take on significant projects related to the tool. Feedback from users already has included suggestions that the IHI construct maps specifically for pediatric hospitals and academic research centers, Kabcenell said.
Nearly 9,000 users downloaded the map in its first week, according to the IHI. One of the hospitals that has looked into the tool is 328-bed Owensboro (Ky.) Medical Health System, which participates in several IHI initiatives. The tool will provide a complementary component to the quality projects the health system undertakes, said Lisa Thompson, director of quality improvement. The map's rating system—advising users of how expensive and time consuming a particular process might be—is a crucial helpful element. “It helps you plan out how you want to tackle an issue,” Thompson said.
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