Great article (“From tragedy to advocacy,” Sept. 7, p. 6). When you step back and look at the unexplainable mystery of patient advocates, it is quite reassuring. In construction there are problems with buildings every year, but not once that I can remember has a client dropped their profession and dedicated their life to improving construction quality. Name another industry where your failures come back to help you? I have been fortunate enough to meet each one of these ladies and assure you that they are technically amazing, professional, compassionate and driven. The healthcare industry is truly blessed to have them; they are national treasures.
Kerry O'ConnellConstruction executive Mortenson Construction Denver