Linda Hunt: When I found out, I was so excited and honored, and then I saw the list of people and thought, “Oh, my gosh.” How excited it was for me to be included with such a great group of women. The other thing is I felt honored for my entire team because it's really not about one person; it's really about a team effort that helps me be successful.
Transcript: Linda Hunt, president, St. Joseph's Hospital and Medical Center in Phoenix
Linda Hunt: Well, first of all, set your sights on what is it that you really want to do, and then put some goals in place each year and begin to then mentor other people and then seek out mentors—both women and men who can help you understand what it is to be a leader. And, I think, join a number of community organizations, not-for-profit, for-profit, whichever will allow you to have exposure. Meet new people, and most of all don't be afraid to try new things. I think it's about trying new things that gives you the ability to be flexible and also to get out and understand where are your gifts, where, in fact, will it work for you to be a leader.
Linda Hunt: I think healthcare reform has got to be on the top of the list. We all know what we're doing today cannot be sustained. But then how do we reform healthcare would be the thing that keeps me awake at night. It's exciting for me because Catholic Healthcare West, which St. Joseph's Hospital and Medical Center is part of, are one of the people at the table. Lloyd Dean, who's our CEO, is at the table with President Obama working on healthcare reform, looking at ways—how do we, in fact, make access to healthcare for everyone affordable? How do we improve quality? How do we, in fact, help both the participants and the providers be financially stable? And then, I think all of us are saying: “Hold us accountable and responsible, set realistic goals and let's make it happen.” I think my greatest fear is that people will walk away from this effort, and then what do we have? Because we can't continue what we're doing today.
Linda Hunt: I don't know if I would say October, but I think in the next six to nine months there will be a healthcare bill on his desk. I don't know if it will be in final form, but at least it could be the beginning of a new process, a new way to deliver healthcare.
Linda Hunt: We've really been focusing on a number of things. First of all is patient safety, a real key concern. Quality—not that we have bad quality—but we're looking to improve our quality. Our goal is to be in the top 5% in the country as far as quality metrics. And the last is patient and family and our customer satisfaction because we know that that all intertwines with the quality. If people are free to speak, there's good communication, then, in fact, it translates in improved quality and safety.
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