Christiana Care Health System in Delaware views patient engagement as a core strategy to improve patient outcomes and hospital performance. Christiana Care began using an interactive software system in 2006 as a principal means for engaging patients in their care process. From the outset, the goal in utilizing this technology has been to foster a more patient-centered care experience. The result for Christiana Care has been improvements in quality, safety and the service experience for its patients as well as improvements in nurse workflow efficiency.
The vendor the hospital is using is a hospital bedside software solution that includes a wide range of applications, content and workflow capabilities to proactively engage patients as active participants in their hospital care process. Using a computer at the bedside, the in-room television as a monitor, easy to use navigation devices (i.e. integrated pillow speaker, keyboard or touch screen monitor), patients and families are guided through their stay with appropriate interventions that result in a more empowered patient and better quality/safety outcomes. The average cost to install and operate this beside technology is approximately $3.50/hospital bed per day.
Christiana Care identified three key outcomes priorities for its patient-engagement strategy: patient-education completion, patient satisfaction with medication education and improvement in nursing workflow.
This case study reflects the work and impact of this vendor on patient education completion and patient satisfaction with education.
A specifications interface was built between the vendor and the electronic health record system at Christiana Care. With this interface, an education order placed in the EHR is automatically conveyed to the system. Once conveyed, a patient education pathway is triggered and the education process is initiated. A core element of Christianas use of the vendor is a workflow engine that fosters and facilitates patient engagement through prompts and through a workflow mechanism. These patient pathways have proven to increase patient utilization because of the proactive approach to communicating with the patient.