My primary focus is on training and I have seen so many frustrated physicians. The information technology vendor does a whirlwind approach to training and then the clinicians are stuck trying to figure out how to make it work with their daily practice. I have seen double documentation because some physicians are still hand-writing notes and using an electronic health record.
Understanding EHR workflow only way to ROI
We are still on a learning curve and even though the IT experts feel that they have great systems, it still isn't working with the flow. I am a firm believer that we need trained people, solid technology and complete understanding of the workflow process before there is a substantial return on investment.
Deresa ClaybrookHealthcare industry consultantPositive Resource Moore, Okla.
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