A quarter of Americans have skipped care when they were sick or injured, and 40% gave the healthcare system a failing or barely passing grade, according to a survey by Deloitte, a consulting firm.
Nearly all94% of those surveyedsaid healthcare costs are a threat to their personal financial security, regardless of their insurance coverage or health status, according to the Web-based survey conducted last October of a representative sample of 4,000 adults. Close to half of the uninsured said insurance was too expensive for them to purchase. And 73% of all respondents said they are confused about how the nations healthcare system works.
Consumers want a bigger say in their healthcare decisions, Paul Keckley, executive director of the Deloitte Center for Health Solutions, which conducted the survey, said in a statement. The time for healthcare reform could not be more pressing.
Satisfaction with hospitals is high, with 74% approving of the care theyve received, though the uninsured were less likely to be satisfied. And 62% said hospitals vary in terms of quality. Insurance coverage and physician recommendations were the top ways patients choose a hospital, according to the survey.