Part one of a two-part series (Access part two):
What counts most in the world of health information technology consulting is performance, according to a new survey report by KLAS Enterprises, an Orem, Utah-based market research firm.
The massive, 500-page report, Maximizing Your Consulting Investment: A Report on Healthcare IT Consulting Services, was released today and includes the results of hundreds of interviews with provider executives. KLAS provided Health IT Strategist with an advance copy on an exclusive basis.
Implementing clinical IT systems has careermaking or career-ending potential for hospital chief information officers, and with Congress recently authorizing that $19.2 billion be spent to advance the use of health ITincluding direct subsidies for the purchase of electronic health-record systemslooking for quality help could be a priority for CIOs in the near term.
Work on the report began about six months ago, but includes data gathered over 18 months, said Mike Smith, general manager of financial and services research at KLAS and the author of the survey report. It is the work of a team of eight researchers and the product of more than 800 interviews with executives and managers of provider organizations that use IT consulting services, and IT system vendors and consultants, as well as data gathered from Web sites and healthcare industry reports, according to KLAS.
The report covers 38 health IT consulting firms, large and small. KLAS divided the consulting services market into seven segments: implementation of clinical systems as a primary consultant; implementation of clinical systems in a supportive role; implementation of enterprise resource planning financial systems; IT planning and assessment; IT staff augmentation; technical services; and vendor selection.
Perot Systems Corp., Plano, Texas, scored highest among outside consultants in the overall KLAS rankings for clinical implementation consultants. Perot took (or tied for) the highest scores in seven of the 17 component parts of the KLAS ranking system, such as services delivered within budget/cost and helps your job performance. Perot was one of 10 firms with enough engagements in clinical IT system implementations to qualify under KLAS standards for consideration in the overall rankings in that category.
Theyve been consistent, Smith said. When people look at Perot, they think of outsourcing, but they appear to be a solid player when it comes to implementing. They do a pretty good job at some of the blocking and tackling functions and the way they run the projects.
Tim Quigley, executive vice president at Perot Systems Healthcare, also in Plano, attributed the firms top ranking to a number of factors including its history of running day-to-day operations of outsourced hospital IT services.
Scoring second in the clinical implementation segment, Epic Systems Corp., Verona, Wis., tied or ranked highest in five of the 17 KLAS criteria, including earning the highest score of all 10 consultants for overall satisfaction. Regarding the companys rankings, Epic Executive Vice President Carl Dvorak said that he was happy it turned out well.