The Joint Commission has begun posting the results of patient-satisfaction surveys and 30-day mortality rates for heart attack, heart failure and pneumonia on the organizations Web site.
The site lets users look up information about how patients perceived the care they received at hospitals, based on responses to 10 questions on criteria such as communication, cleanliness, promptness and overall satisfaction. The data are from the CMS Hospital Consumer Assessment of Health Providers and Systems surveys.
To find the patient-survey information, users can go to qualitycheck.org, and locate hospitals by searching provider name, ZIP code or state. Once users have found the correct facility, they can click on View Accreditation Quality Report, and then scrolling down under the section titled National Patient Safety Goals, they can click on Survey of Patients Hospital Experiences.
Information on specific hospitals is presented next to the state and national averages for each question, along with the overall survey response rate, the number of completed surveys, and the applicable time range. Results will be updated quarterly.
The Web site also shows whether hospitals have 30-day mortality rates that are better, equal to or worse than the national averages for pneumonia and the two cardiac conditions. The link to that data is listed immediately above the patient-survey data on the Web page.
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