Theres lots of talk these days by consultants and human resources managers about treating employees just like customers should be treated. In other words, its all about giving employees the same sort of personal attention a customer should receive when doing business with any organization. Notice I use the words should receive, because many customers dont receive first-rate service. The same can be said about employees.
So often, management sees employee requests for recognition, more flexible working hours, better pay and better working conditions as unwarranted complaints. To some managers, employees are just a bunch of whiners. There are, however, plenty of businessesincluding healthcare organizationsthat have seen the light and work hard to maintain above-average employee morale. Theyve come to realize that employees who feel good about their workplace are more productive and tend to stay longer. Higher levels of satisfaction will also be obvious in their interactions with customers.