Rude language and hostile behavior are threats to patient safety and quality of care, according to a sentinel-event alert released earlier this month by the Joint Commission. Healthcare professionals and organizations must take a stand against intimidating behavior by developing a comprehensive approach to address issues and establishing codes of conduct, the commission said in a news release. The accrediting body suggested an 11-step plan that includes educating healthcare teams about professional behavior; holding staff accountable; evoking a zero-tolerance policy toward disruptive behavior; determining disciplinary measures; and developing a system to detect and report poor behavior. The commission plans to help hospitals with behavior issues through a new standard. Beginning Jan. 1, 2009, hospitals are expected to have in place a code of conduct that defines acceptable and inappropriate behavior as well as a process for dealing with disruptive behavior. The standard applies to all hospital personnel. Hospital leaders will also be expected to evaluate their culture of safety and quality and discuss those issues with all employees. To learn more about this subject, read the Top Story of the June 9 Modern Physician, Joint Commission standard targets bad doc behavior.
Commission safety alert targets disruptive behavior
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