Navigating the healthcare labyrinth while youre sick is like trying to traverse Bostons streets when youre late for a meetingan exercise rife with frustration and roadblocks.
With its lack of street signs, numerous one-way streets and constant construction, driving in Beantown can be extremely stressful for the uninitiated. And its no wonder. Rather than being designed to accomplish the smooth flow of traffic, many of the citys streets are simply paved 17th-century cattle trails.
Healthcare suffers from the same problem. No goal. No plan. No path.
Instead we have myriad professionals and organizations providing healthcare, but no vision of what we should collectively accomplish. In discussing this problem with colleagues across the country, one physician remarked, Healthcare is a loose collection of independent services with specific vested interests. These groups come at the customer only with their little piece of the pie.
We must abandon this cobbled approach and begin to design an effective healthcare system for the citizens of the U.S. Our vision is that all U.S. citizens will have access to high-value healthcare through a dynamic learning system in which teams of professionals use information technology and systems engineering to learn from each other and quickly disseminate and assimilate new evidence that can benefit individual patients.