One of the most encouraging developments of the past few years in the healthcare industry has been the active participation of hospital and medical group leaders in quality-improvement initiatives. Some of these initiatives have been focused on innovations that hospitals and some medical groups can make internally without respect to payers; others have been more expansive, such as the pioneering CMS/Premier Hospital Quality Incentive Demonstration. The demonstration project has shown that a collaborative effort between and among the federal governments Medicare program, a national healthcare alliance and hospitals nationwide can reap tremendous improvements in clinical-care quality and patient satisfaction. My own hospital organization, Kettering Health Network, has spent several years trying to develop new approaches to the quality challenge in healthcare. That is why we volunteered to be in CMS/Premier. And now it is why we have also agreed to become a participant organization in Quest: High Performing Hospitals, a three-year program for approximately 100 hospitals that will develop and share best practices to improve performance in five measurement areas: mortality, harm, appropriate care, efficiency and patient satisfaction. Quest would naturally build on CMS/Premier and on the 100,000 Lives and 5 Million Lives campaigns of the Institute for Healthcare Improvement. We are excited and pleased to have the support of Premier, as well as the support of the Blue Cross and Blue Shield Association and the IHI, in this important initiative. We at Kettering believe we can transform healthcareand thrive as an organization in the processby doing the right things in this area. We feel strongly that the Quest project will help us achieve our goal to consistently and reliably deliver the best outcome for each patient clinically, financially and in patient service and satisfaction.
Francisco PerezPresident and chief executive officer Kettering (Ohio) Health Network